Rep Refinery routes happy guests to Google and Yelp, captures every complaint privately, and sends a personal recovery message before a bad experience becomes a public one.
A frictionless experience your guests will actually use, while the system handles everything behind the scenes.
Your restaurant receives premium cards containing QR codes. Place them tableside, at the register, or in the check presenter.
Scanning brings guests to your branded landing page where they rate the experience 1–5 stars. Under 20 seconds, start to finish.
4–5 stars flow to Google or Yelp for a public review. 1–3 stars are captured privately and sent directly to your management team.
Every complaint lands in your team's hands in real time, with the guest's name and contact included. You know before anyone else does.
A personalized, time-delayed message goes out to every guest who leaves feedback via the form or on Google. It's written to sound like a genuine, human reach-out from management.
+ $500 one-time setup fee
Set up fee covers landing page design, landing page coding, QR card creation, personalized consulting for your business, and full system configuration. Unlimited card and website design revisions included for the life of your account.
Most restaurants wait until their rating has slipped to act. The ones that win don't leave their reputation to chance.
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